Aces & Eights® Shipping, Returns, Exchange, and Backorder Policies

What is our return Policy?

You may return your unused, unwashed, undamaged product for a full refund (excluding shipping and handling costs) within 20 days of purchase date. 

To make a return to Aces & Eights®

Contact our returns dept. at or 310-629-8591 and request a return #. You must provide your original invoice number when requesting a return#. We do not accept returns without a return#. We are not responsible for shipping costs.

Aces & Eights  Returns, 1877 W 222nd Street, Torrance,  CA  90501

For damaged or incorrect product

We will refund or exchange any damaged or incorrect product (including shipping). If you receive damaged or incorrect product please make sure tell our customer service rep so that the proper return # can be issued. You will receive instructions on how to return the damaged or incorrect product at this time. Below is the address for damaged or incorrect product.  Aces & Eights  Customer Service, 1877 W 222nd Street, Torrance,  CA  90501. We recommend you ship your item with a carrier that provides tracking information as well as insurance. Aces & Eights will not be held liable for products lost in transit. Turnaround time for credits and replacements is 2-4 weeks.